We are here to provide the most recent update as it relates to COVID-19.
The City entered Phase Four of Restart NYC on July 20.
We encourage you to document every call, email, and online communication you have when seeking assistance. Here is a sample documentation sheet: Documentation Sheet
COVID-19 NYC Website: https://www1.nyc.gov/site/coronavirus/index.page
Get Tested in Your Community
Find Community testing sites: https://www1.nyc.gov/site/
Hotlines and Family Justice Centers if you need help:
From Monday to Friday, from 9 a.m. to 5 p.m., you can call your nearest FJC:
NYC Family Justice Center, Bronx
Call 718-508-1220
NYC Family Justice Center, Brooklyn
Call 718-250-5113
NYC Family Justice Center, Manhattan
Call 212-602-2800
NYC Family Justice Center, Queens
Call 718-575-4545
NYC Family Justice Center, Staten Island
Call 718-697-4300
From Sunday to Saturday anytime call the HOPE Line:
Counseling, advocacy, and shelter.
1-800-621-HOPE (4673)
You can also access online resources through NYC Hope and the Mayor’s Office to End Domestic and Gender-Based Violence.
We encourage you to document every call, email, and online communication. Here is a sample documentation sheet: Documentation Sheet
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NYC Well: https://nycwell.cityofnewyork.us/en/
NYC Well is New York City’s free, confidential support, crisis intervention, and information and referral service for anyone seeking help for mental health and/or substance misuse concerns, available 24 hours a day, 7 days a week, 365 days a year
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Food:
The City has created one website for all food assistance resources. Click here to access the site.
Free Meals For All New Yorkers. Click here to find your meal hub.
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Criminal Justice Updates:
VINE-Inmate custody/release information. Get Alerts.
https://vownow.org/inmate-custody-release-information/
Courts:
Courts are still using virtual services. Courts are resuming in-person operations Statewide to include non-essential matters.
Temporary Orders of Protection issued in any court of the New York State Unified Court System which were due to expire on or after March 19, 2020 have been extended and are considered still in effect until parties are otherwise notified.
If you need information about obtaining an emergency order of protection, call 646-386-5299 between 9 AM & 5 PM. Also, you can call Safe Horizon at the following numbers:
Queens Family Court–Nancy Shea–718-262-0202 ext 16
Manhattan Family Court–212-577-1270
Staten Island Family Court–Awali Samara or Maggie Weisner–718-447-3820
Brooklyn Family Court–Leah Scondotto– 718-834-7440
Bronx Family Court–Allison Bruel–718-590-2371
We encourage you to document every call, email, and online communication. Here is a sample documentation sheet if you need one: Documentation Sheet
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Housing:
Shelters remain open and doing intakes for shelter placement.
Eviction, Illegal Lockout: and more Click here for guidance from Legal Aid.
NYC has created a tenant hotline. Call 311 for more information.
All residential evictions are suspended. City Marshals should not attempt to execute warrants of eviction. Anyone with knowledge of City Marshals trying to execute warrants of eviction can report this activity by calling the Department of Investigation Bureau of City Marshals at 212-825-5953.
Loss of Income: Both NYCHA and Section 8 residents can do this online if they have experienced a loss or reduction in income. You can do this through the NYCHA self-service portal or by calling the Customer Contact Center 718-707-7771. Keep a record of when the request was made and submit all supporting documentation within 45 days by mail or, by appointment, at your management office.
More information on NYCHA can be found by clicking here.
Click here to report housing discrimination.
For Housing Court answers call 212-962-4795 or 718-557-1379.
We encourage you to document every call, email, and online communication. Here is a sample documentation sheet if you need one: Documentation Sheet
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Benefits:
Benefits available for New Yorkers: https://access.nyc.gov/coronavirus-covid-19-updates/#section-2s
For SNAP and cash assistance click here: ACCESS HRA Flyer
HRA has consolidated many of its locations. If you cannot have your case managed or needs met through ACCESS HRA, please click the links below for open HRA locations. Please remember all social distancing protocols.
- SNAP
- Cash Assistance. Please note that locations where you can submit your Cash Assistance application online are marked with two asterisks (**).
- Medicaid
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COVID-19 Resource Guide for Immigrant Communities: https://www1.nyc.gov/site/immigrants/help/city-services/resources-for-immigrant-communities-during-covid-19-pandemic.page
Economic Documents:
FAQ for Pandemic Unemployment Benefits
https://access.nyc.gov/faq-
The New York City Low Wage Workers Task Force developed a resource sheet for workers in New York State which describes the various benefit programs, its rules, and eligibility. Resource sheet circulated by Legal Aid.
Guidance on the Cares Act from the Attorney General: https://ag.ny.gov/sites/default/files/cares_act_guidance.pdf
We encourage you to document every call, email, and online communication. Here is a sample documentation sheet if you need one: Documentation Sheet
General Resources/Help
Safe Horizon
Counseling, advocacy, and shelter.
1-800-621-HOPE (4673)
www.safehorizon.org
New Destiny Housing Corporation
Housing options in New York City.
646-472-0262
www.newdestinyhousing.org
Barrier Free Living
Help for battered women with disabilities.
212-533-4358
www.bflnyc.org
Stop Family Violence
Advocacy around family violence
www.stopfamilyviolence.org
Battered Mothers Custody Conference
Information on child custody and visitation.
www.batteredmotherscustodyconference.org
Picture the Homeless
Advocacy group of homeless people in New York City.
212-427-2499
www.picturethehomeless.org
Legal services specializing in domestic violence
Sanctuary for Families
212-349-6009
www.sanctuaryforfamilies.org
CONNECT NYC Legal Helpline
212-683-0605
www.connectnyc.org
State by state legal information on domestic violence and orders of protection
www.womenslaw.org
www.lawhelp.org/ny
National Coalition Against Domestic Violence (NCADV)
General domestic violence facts are available as well as issue specific statistics, and state specific fact sheets with information about domestic violence statistics and programs from individual states.
202-745-1211
publicpolicy@ncadv.org
www.ncadv.org
NY State Coalition Against Domestic Violence (NYSCADV)
English: 1-800-942-6909, Spanish: 1-800-942-6908
TTY: 1-800-818-0656, Spanish: 1-800-780-7669
www.nyscadv.org